Last updated: July 2026
This English version is a convenience translation provided for information purposes only. Solely the German version of these Terms and Conditions is legally binding.
These Terms and Conditions apply to all contracts between
Markus Marussow (sole proprietorship)
Kornäcker 27, 97256 Geroldshausen, Germany
Email: info@flowtoo.de
(hereinafter "FlowToo" or "Provider") and the customer regarding the use of the SaaS platform "FlowToo" for AI-powered customer service automation for Shopify stores.
FlowToo is aimed exclusively at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB) (B2B). Upon registration, the customer actively confirms that they are acting in the exercise of their commercial or self-employed professional activity when entering into the contract. Deviating terms of the customer shall not apply unless FlowToo expressly agrees to their validity in writing.
The contract is concluded upon registration of the customer on the FlowToo platform, confirmation of their entrepreneur status and selection of a plan. Upon registration, the customer accepts these Terms and Conditions, the Privacy Policy and the Data Processing Agreement (DPA).
FlowToo provides a SaaS platform that includes in particular the following functions: ticket inbox, AI-powered analysis and response to support inquiries, returns management, retention functions, WISMO tracking, cancellation handling, admin dashboard and integration with the customer's Shopify store. The exact scope of functions depends on the selected plan.
FlowToo offers a free trial period of 14 days. After expiry of the trial period, access is automatically converted into a paid subscription unless the customer cancels before the end of the trial period. FlowToo will notify the customer by email in good time before the trial period ends. The customer must provide a valid payment method upon registration.
5.1 The prices stated on the FlowToo website at the time of conclusion of the contract apply, in each case plus statutory VAT. Payment processing is handled by the payment service provider Stripe. Depending on the selected plan, billing takes place monthly or annually in advance.
5.2 In the event of default in payment, FlowToo is entitled to charge default interest at the statutory rate and, after prior reminder with a reasonable deadline, to block access to the platform until the outstanding claim has been settled.
5.3 Price changes for existing contracts will be communicated to the customer by email at least 30 days before they take effect. In this case, the customer has a special right of termination effective as of the date the price change takes effect.
6.1 Monthly plan
With monthly billing, the contract can be terminated at any time effective at the end of the current billing month.
6.2 Annual plan
With annual billing, the contract has a term of 12 months. It is automatically extended by a further year unless it is terminated with a notice period of one month before the end of the respective term.
6.3 Form of termination
Termination can be made in text form (e.g. email to info@flowtoo.de) or via the corresponding function in the FlowToo dashboard.
6.4 Termination for good cause
The right of both parties to extraordinary termination for good cause remains unaffected.
6.5 Data export at end of contract
Until expiry of the deletion period specified in § 11 of the DPA, the customer has the option of backing up their own business data (e.g. ticket histories, templates, statistics) via the platform's export function.
The customer is obliged to:
8.1 FlowToo uses artificial intelligence to generate response suggestions for customer support inquiries. Insofar as the customer has configured manual approval, these suggestions do not constitute an automated decision but require review and approval by the customer or their employees before being sent to end customers.
8.2 If the customer activates an automated sending function ("autopilot") without manual approval, this is done at the customer's own decision and responsibility. FlowToo assumes no warranty for the factual accuracy, completeness or legal admissibility of automatically generated and sent AI responses. The customer remains responsible for the content of the communication transmitted to their end customers.
8.3 FlowToo does not train third-party AI models with the customer's data.
9.1 FlowToo endeavours to ensure high availability of the platform. Maintenance windows are announced in advance where possible.
9.2 FlowToo is based on the infrastructure and services of third parties (including Base44, Shopify, Stripe, Mailgun, 17TRACK). FlowToo is not liable for outages, disruptions or performance limitations attributable to these third-party providers that are beyond FlowToo's control.
10.1 FlowToo is liable without limitation in cases of intent and gross negligence as well as under the provisions of the German Product Liability Act.
10.2 In the event of slightly negligent breach of essential contractual obligations (cardinal obligations), the fulfilment of which is a prerequisite for the proper performance of the contract and on whose compliance the customer may regularly rely, liability is limited to the foreseeable damage typical for this type of contract.
10.3 In any case, liability is limited in amount to the remuneration paid by the customer in the 12 months preceding the event giving rise to the damage.
10.4 In all other respects, liability for slightly negligent breaches of duty is excluded.
10.5 Liability for data loss is limited to the typical recovery effort that would have occurred if the customer had performed regular data backups in accordance with their obligations under § 7.
The customer may only set off claims against claims of FlowToo, or assert a right of retention, with undisputed claims or claims established by final and binding judgment.
Both parties undertake to treat confidential business information of the other party that becomes known to them in the course of performing the contract as confidential and not to disclose it to third parties, unless there is a statutory obligation to disclose.
FlowToo processes personal data of the customer and their end customers in accordance with the Privacy Policy and the DPA, both of which form part of this contract.
All rights to the FlowToo platform, in particular software, design and content, remain with FlowToo or the respective rights holders. The customer is granted a simple, non-transferable right of use for the duration of the contract.
FlowToo is entitled to transfer this contract to a legal successor in the context of a conversion, restructuring or sale of the business. The customer will be informed of this; their right to extraordinary termination remains unaffected.
FlowToo may amend these Terms and Conditions with effect for the future, insofar as this is necessary to adapt to changed legal circumstances, technical conditions or other objective reasons and the amendment does not affect essential contractual content such as price or core scope of services (§ 5.3 applies in that case). Amendments will be communicated to the customer by email at least 30 days before they take effect. If the customer does not object within 30 days, the amendments are deemed accepted. In the notification, FlowToo will specifically point out the possibility of objection and the consequences of remaining silent.
17.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
17.2 The place of jurisdiction is, to the extent legally permissible, the registered office of the Provider.
17.3 Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
Contact: info@flowtoo.de